As a Service Delivery Manager, you will focus on planning, directing, and coordinating the operations of the Regional Support Center. Your team will perform the Service Desk function for our Partners – delivering 1st and 2nd line support, as well as providing business advice and process and tool training so that our Partners can operate most efficiently. You will be responsible for ensuring and improving the performance, productivity, efficiency, and profitability of the teams through the provision of effective methods and strategies. You will also be responsible for the administration of the TSE Enterprises entity.
The Service Desk Engineer is responsible for carrying out project-based work and for providing multi-level support that includes diagnosing, troubleshooting, and resolving user issues in a fast-paced and dynamic environment.
As a member of the Services and Solutions Team, you will be responsible for helping nonprofits to maximize their impact by increasing their technological capacity. You will serve as the face of TechSoup that help potential nonprofit customers evaluate their digital needs and equip them with the right cloud solutions to expand their impact. This role will work closely with the tech team (Service Delivery Team) and other teams (Cloud Solutions) in support activities that require a technological understanding of the relevant solutions.
Are you fed up with the corporate world and want to join a global non-profit organization that wants to change the world? Do you have experience upgrading websites to the latest drupal versions? Do you want to build modern websites for community organizations in Poland and around the world? Are you able to set up simple pages with WordPress? If so, join us!
Be a part of a fast-paced, growing team that provides a solid work-life balance in helping our nonprofit customers. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology. As a Quality Assurance Engineer, you will work closely with IT Team and various stakeholders. You will also be responsible for designing and implementing tests, debugging and defining proper actions. You will also review system requirements and track quality assurance metrics.