As a member of the Service Delivery Team, you will be responsible for the technical delivery of cloud-based services purchased by TechSoup’s nonprofit customers from all over Europe.
In this role, you will perform directly the technical services delivery related mostly to the Office365 setups, e-mail and data migrations to Office365, and various Microsoft365 solutions implementations.
Lastly, delivering onboarding training of most popular cloud offerings such as Office365 and Google Workspace would be also your daily bread.
This role will work closely with the consultants, project managers (Services Consultancy Team) and other teams (Cloud Solution Provider) in selling, presenting, implementing and other support activities. Last but not least, your role requires thorough understanding of the relevant cloud solutions.
As a member of the Team, you will be responsible for helping European nonprofits to maximize their social and mission impact by strengthening their digital maturity and resilience. You will work directly with TechSoup’s new and existing nonprofit customers to provide consultancy sessions and presentations on available to non-profits cloud software products and digital transformation services, offered by TechSoup.
You will serve as the first line of contact to help nonprofit customers diagnose their cloud adoption needs, choose and recommend adequate products and solutions, provide all the relevant details of TechSoup offerings, and share practical tech implementation insights. All of this is to make the decision-making process and services delivery as smooth as possible.
Your role requires to communicate between customers and technical delivery teams, contributing to excellent service quality and customer satisfaction. You will take part in different consultative and solution delivery projects for customers, ensuring high quality of product implementation according to the customer expectations and agreed scope of work.
Finally, you will work with local and global teams, both internal (Service Delivery Team, Cloud Solution Provider – Poland; TechSoup Global Services and Solutions Team – US) and external (TechSoup Non-Profit Partners from Europe, TechSoup Technology Partners, and vendors - Third-Party Service Providers). All to make the best of our value proposition for nonprofit organizations all over the world. Coordination and communication between the teams are key to be successful in the role.
As a Service Desk Engineer, you will work closely with our customers assisting with new technology projects and support.
The Service Desk Engineer is responsible for carrying out project-based work and for providing multi-level support that includes diagnosing, troubleshooting, and resolving user issues in a fast-paced and dynamic environment.